Apple Vacations uses a rating system based on amenities and customer feedback, ranging from 2 Apple (Budget) to 6+ Apple (Exceptional Luxury). The Golden Apple rating is awarded based on customer feedback from our Vacation Satisfaction Surveys. Some hotels may be moderate and other deluxe but all offer an exceptional standard of quality, service and value. Apple Vacations is the only vacation company to base our ratings solely on customer feedback. Be sure to complete our Vacation Satisfaction Survey upon your return. If you do not receive a survey via email, on your return flight or in your paper travel documents, please contact Customercare@applevacations.com. Your opinions are extremely important to us.