Contact us as soon as possible. It is best to make changes to your record within 24 hours of booking in order to reduce fees, as changes made closer to departure will result in higher fees. If you purchased AV-OK Total Vacation Security, you may cancel or change for any reason up until the flight check-in is closed for no penalty other than the AV-OK premium (some restrictions apply). For details, please reference Apple Vacations' Fair Trade Contract. Apple Vacations will apply the refund due to your credit card within 7-10 business days. Please allow one billing cycle for your credit card company to process any refunds.